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Weekend Coverage - Policy and Timesheet

Weekend Coverage - Policy and Timesheet

Owned by Kenneth Uy (Unlicensed)


Policy Notes

  • Coordinators assigned a 3 Hour shift on Saturday and/or Sunday

  • Current coverage is 1 Shift a day from 12PM to 3PM (Eastern Time)

  • Flex time to recorded in the following google sheet

  • Flex hours will be reviewed and added in BambooHR in the first week of the following month.

Tasks

Severity

Expected Resolution Time (Hours)

Direct Linking

1

0.25 - 0.5

Offer Setup (Existing Advertiser)

1

0.25 - 1

New Creative/Link

1

0.25 - 0.5

Pixel Addition/Change Request

2

0.25 - 0.5

Stats Check Request

2

0.25 - 0.5

Offer Pause/Redirect

3

0.25 - 0.5

Internal/Pub Postback Troubleshooting

3

0.5 - 1

Internal/Pub Tracking Pixel Troubleshooting

3

0.5 - 1