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Below is the list of topics explained on this page:


What is the My Verified page for?

Within the My Verified section are listed all orders which Shipping Address has been already revised and manually updated by the user himself or herself.

Please note that verifying orders Shipping Address is crucial. If the Shipping Address is not corrected, the orders will not be sent for fulfillment, as the Warehouse will not be able to ship them because the address is flagged as wrong or incomplete.

What is on the My Verified page?

On the My Verified page, the user has on the top of it a few fields, to search orders.

Additionally, underneath the search, there is a table in which are listed all orders that had issues with the shipping address, and they were updated by the user herself/himself (see below example):

On the table, on each column appear a piece of specific order information:

  • Address 1: This is the first line of the shipping address, which is the street/road name and the building number

  • Address 2: any additional information of the shipping address, for example, the house/apartment number

  • City

  • Zip Code

  • Country

  • Verification Result: this is strictly related to Melissa and how it works. In this column, users can check the level of the verification and by hovering the mouse on the “i” icon on the right side of each order, a tooltip appears informing the level of verification that Melissa was able to reach when the order was placed:

It’s important to highlight that addresses are verified on various levels. A shipping address is considered 100% verified and correct when the house/flat or building number is available, otherwise it will be verified up to certain other levels, such as Locality Partial, Premise Partial, Thoroughfare Partial, etc.

To understand each one of the levels, please click on the Show Legend button, located at the bottom of the  page, which will display all Verification Results with related explanations:

  • Actions: all Actions buttons are displayed to make adjustments on each order shipping address

  • Created Date: it’s the date when the order was placed

  • Last Updated: last update made on the shipping address

The Actions buttons

Using these buttons, the users are able to take action on the orders.

The Copy Address button

With this button, users can easily copy the entire shipping address that is currently available for the order

The Save Changes button

By clicking on this button

the user saved all the changes made on the order’s details on the columns: Address1, Address 2, City, State, Zip Code Country

After the address has been verified, the order will be listed on the All Verified and the user My Verify sections

The Send Email button

By using this button

The User Account button

Using this button

users can open the Customer profile account and find the list of all the customer’s orders.

The Address Change History button

By clicking on this button

a tab pops up displaying the shipping address prior to the editing and the updated one (see below example)

The Bookmark button

By clicking on this button

the order will be taken by the user and saved on the user’s Bookmarked sub-section of the Address Verification

On the other hand, by accessing the Bookmarked section, and clicking on Unbookmark an order

the order will disappear from the user bookmarked section and reappear on the Address Verify area.

The Show Legend button

By clicking on the Show Legend button, located at the bottom of the page, will be displayed the explanation of each one of the Verification Results:

For more information about how the Address Verification Process works, please click on the following helpdesk article: Address Verify and check the last topic


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