Please note that this feature is available ONLY for US customers at this very moment - even though we are working to include more countries for it

What the SMS Template is for?

It has built an SMS template for Orders Confirmation that CRM users can set to be sent to customers together with the Order Confirmation, Shipment Confirmation, Refund, Delivery Confirmation, etc. email.

In these templates have been also created a few variables that can be included and this will be replaced by the customer/orders details accordingly.

SMS Variables

The variables that can be incorporated as per the user needs are:

Variables	What are they for
@OrderNumber	It will be replaced the order number
@ProductName	It will display the product name purchased by the customer
@CustomerServiceLink	It will display the related Customer Service contacts email
@TopPicksUrl	It will display the related offer, which has to be set it up inside the specific Top Picks linked to this campaign (check below the steps-by-steps instruction on how to do this, on the topic called: How SMS Templates, Campaigns and TopPicks can be linked and why) For more information about Top Picks, please check the following helpdesk article: Top Picks
@TrackingNumber	This will be replaced by the Tracking Number. Specifically, the customer will receive the Aftership link + Tracking Number to be able to track his/her order. The Aftership URL is: https://emanagecrm.aftership.com/trackingNumber
@CurrencyCode	This is replaced by the currency of the order
@RefundAmount	This is replaced by the refund amount of the order

An example of a SMS Template

Thanks for ordering @Product name! We’ve just sent you an email to confirm your order. Please enjoy this Special Promotion just for you: @TopPicksUrl.

How to set it up?

Log into CRM
Go to the left side menu and click on the Campaign Management
Scroll down and select SMS Templates
Click on CREATE NEW button
The SMS New Templates page will pop in which users should set:

Template Name

SMS Type

Language Code: this detail of the SMS template is connected to the order itself

The content of the Template

Once the above has been created, by clicking on the TEST button, the user can easily test by sending to herself/himself a text message by filling the below tab:

On the Destination Number field, the user needs to add his/her phone number, including the international code at the beginning of the number.
In the Order Number field, an order number can be added, but this is an optional detail.

How and when the Order Confirmation SMS can be triggered?

The Order Confirmation SMS has been created to be triggered for all customers that have placed orders, which will receive automatically the Order Confirmation email and the Order Confirmation SMS.

Please note that for SMS templates in which have been set the @TopPicksUrl at the end, but the SMS hasn’t been linked to a Campaign, customers will not receive the SMS.

Example of an Order Confirmation SMS

Example of an SMS of an order in Shipping status

Example of a Shipment Confirmation SMS

Example of a Refund Confirmation SMS

Limitations

Please note that it’s possible to set 160 characters maximum for each SMS.
If more characters are included on the SMS body, the system will count it as two SMS and charge it for it.

However, if more characters need to be included, please contact our Support Team at: support@dfogpc.com

Please note that this feature is available ONLY for US customers at this very moment - even though we are working to include more countries for it
This means that only customer with the shipping address in US, are going to receive the SMS in the phone number they have added when placing the order.

How SMS Templates, Campaigns, and Top Picks can be linked and why

The main benefit and GOAL of having the SMS template link to a campaign, through variables is that if users need to change the offer for multiple campaigns, which are all linked to the same Top Picks - users can easily modify the offer link directly to the specific Top Pick template linked to those campaigns and automatically all those campaign offer links will be replaced in one action rather than have to update campaign per campaign.

In order to link the SMS Templates, Campaigns, and Top Picks, please follow the below instructions.

Create your SMS Template, using the variables, for instance: @OrderNumber/@ProductName and then the @TopPicksUrl
For example:

Thanks for ordering @ProductName! We’ve just sent you an email to confirm your order. Please enjoy this Special Promotion just for you: @TopPicksUrl.

2. Go to the specific campaign for which customers purchasing that specific product should receive a promotion about a related product.
For example, customers purchasing a Wifi Booster should receive offers from the Infinity Kloud.

Please note that the configuration is the same for both: Individual Emails and Bundles Emails.

The only difference is the amount of SMS and emails that customers receive.

For instance:

For Individual Emails, customers receive an email for each order (one for the regular order, and one email for each upsell) as well as an SMS is triggered for every order.
For Bundle of Emails, customers receive one email for all orders (regular and upsells) as well as just one SMS is triggered when customers reach the Thank You page.

3. From the specific Campaign Setting page, scroll down to the Email Settings section and select the Top Picks, from the Top Picks for this campaign field, which you want to link to it and click on the SAVE button on the right side of the page

4. From the CRM left side menu, click on the Campaign Management and then Top Picks

5. From the Top Picks section, select the template you have previously added to the campaign, and on the right side to the Edit button

6. On the Top Picks Template page, scroll down, and on the Call Action image url field paste the link of the offer that should be displayed on the SMS, instead of the variable @TopPicksUrl.

For example, if I have linked on the Wifi Booster Campaign the Top picks Template that has on the Call Action image url field the link of the checkout page for the Infinity Kloud, the customer that has purchased the Wifi Booster, is going to receive in the Order Confirmation SMS, the link of the Infinity Kloud Checkout page, which substitutes the variable @TopPicksUrl.

For example:

Thanks for ordering Wifi Booster! We’ve just sent you an email to confirm your order. Please enjoy this Special Promotion just for you: www.infinitykloud_fakeurl.com

Or an example of a SMS sent to customers providing the Tracking Number:

The variables for the Tracking Number is: @TrackingNumber.
Moreover, the customer will receive the Aftership link + Tracking Number to be able to track his/her order.
The Aftership URL is: https://emanagecrm.aftership.com/trackingNumber

Please note that if in the Top Picks there are multiple offers added, when the customer will receive randomly one of those links.

For more information about Top Picks, please check the following helpdesk article: Top Picks

FAQs

For the special promotion variable, there should be a link to our sales funnel. Can we use a shortened link that leads to one of our sales/checkout page?

You can set this shortened link in the customer service template topic, using the Call Action image url field:

This shortened link will be used just in the configured campaign and replaced when you use the @TopPicksUrl variable in the SMS body.

Are there any requirements on characters limitation or so?

It’s possible to set 160 characters in the SMS body. However, if the SMS Template content needs to have a bigger amount than the one configured, please contact our Support at support@dfogpc.com

Can I add a link in the SMS, instead of te variable for the offer?

Yes you can, but please bear in mind that this link will be sent to every customer - this will not change according to the Customer Service Template. Consequently, you can have customers receiving promotions for the same product that he/she has just bought.

Is there any difference settings if in the Cmapign is set Invidual or Bundle of Emails?

No, there isn’t.