Policy Notes
Coordinators assigned a 3 Hour shift on Saturday and/or Sunday
Coverage on Weekends up to 3 shifts in one day
Flex time to recorded in the following google sheet
Flex hours will be reviewed and applied at the end of each month.
Tasks | Severity | Expected Resolution Time (Hours) |
Direct Linking | 1 | 0.25 - 0.5 |
Offer Setup (Existing Advertiser) | 1 | 0.25 - 1 |
New Creative/Link | 1 | 0.25 - 0.5 |
Pixel Addition/Change Request | 2 | 0.25 - 0.5 |
Stats Check Request | 2 | 0.25 - 0.5 |
Offer Pause/Redirect | 3 | 0.25 - 0.5 |
Internal/Pub Postback Troubleshooting | 3 | 0.5 - 1 |
Internal/Pub Tracking Pixel Troubleshooting | 3 | 0.5 - 1 |