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Dealing with the Logistic Chain can be done by making the most of the below eCRM sections.

[DFO only]

Moreover, there are the Marketplace Management sections, such as:

  • Marketplace Map: Mapping all CRM fulfilment chains such as the warehouse, shipping methods, couriers, etc. for each marketplace (Walmart, Amazon and Shopify).

  • Marketplaces: Setting up, for each marketplace (Amazon, Walmart or Shopify), an alert which is triggered every time there are orders in backorder status.

  • Linked Products: Enabling CRM to send inventory information to the marketplace by linking CRM SKUs with the Marketplace SKUs (Amazon, Walmart or Shopify)

  • Backorders (Marketplace): Checking how many Marketplace orders are in Backorders status.

  • Tracking Number Business Delay: Checking how many orders have been sent already, but the customer is still waiting for the tracking number.