Backorders (Marketplace)
- Susanna Romanelli (Unlicensed)
What is the Back Orders section (Marketplace) about?
On the Back Orders section, the user can check how many marketplace orders are in Backorder status.
Where is it located?
Log into CRM, go to the left side menu
Click on Marketplace Management
Then click on Back Orders.
How the Back Orders section (Marketplace) works
Select the Marketplace from the drop-down menu
The system will pull information about all orders in Backorder status, of the marketplace that was picked
On the table, the user can easily spot the following details:
Marketplace: the name of the marketplace where the order was placed.
Quantity Business Delay Days: the number of business days of delays in which the orders are in Backorders status
Quantity: the number of orders coming from such marketplace and with the XX Business Days of delay due to the fact they are in Backorders status
Actions: in this column, users have the View Details (eye) button
Click on the View Details (eye) button on the right side of the page
The Backorders details tab pops up and displays the orders and their details,
such as:
Order Id: this is the order number and by clicking on it, the user is redirected to the order page itself.
Email: the customer’s email address
Order create date: the day and time that the order was created
Shipping Reference.
What does it mean for an order to be in Backorder status
An order is in Backorder status, when:
The customer place the order and the order is confirmed and registered in CRM
Soon after, the order is sent to the warehouse to be fulfilled, but the warehouse doesn’t have the product in stock, so the order from Shipping is going to Backorder status.
The order stays in Backorder until the product gets back in stock and the warehouse can fulfil the order.
To check this info, the user can click on the order number
and open an order page and at the top of the order page, the status of the order is displayed (see below example):