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Susanna Romanelli (Unlicensed)

Susanna Romanelli (Unlicensed)

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The Customer Experience can be handled by using the below sections.

  1. The Customer Service section, specifically:

    1. The Ticket Management: to create and reply to customers' emails

    2. The Customer Lookup: Look for a customer and his/her order(s)

  2. The Address Verification, which enables users to easily spot and take action quickly on any orders that have an incomplete or incorrect shipping address

  3. Orders: to look for any order

  4. Disputes: to handle any PayPal dispute opened by customers

  5. Gift Cards.

Moreover, the below sections enable users to create new orders or charge upsell orders for customers while on a call with them: