Handling the Customer Experience with the Customer Service features

The Customer Experience can be handled by using the below sections.

1. The Customer Service section, specifically:

   1. The Ticket Management: to create and reply to customers' emails

   2. The Customer Lookup: Look for a customer and his/her order(s)

   3. The Order page: to check order details, perform reships, refunds etc.

2. The Address Verification, which enables users to easily spot and take action quickly on any orders that have an incomplete or incorrect shipping address

3. Orders: to look for any order

4. Disputes: to handle any PayPal dispute opened by customers

5. Gift Cards.

Moreover, the below sections enable users to create new orders or charge additional upsell orders for customers while on a call with them:

• How to place an order & the New Order page

• The Purchase Upsell page & the Outbound Calling feature.