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Susanna Romanelli

Susanna Romanelli

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The Customer Experience can be handled by using the below sections.

  1. The 👥 Customer Service section, specifically:

    1. The 📧 Ticket Management: to create and reply to customers' emails

    2. The 👥 Customer Lookup: Look for a customer and his/her order(s)

  2. The 🗺️ Address Verification, which enables users to easily spot and take action quickly on any orders that have an incomplete or incorrect shipping address

  3. ⌨️ Orders: to look for any order

  4. ⚖️ Disputes: to handle any PayPal dispute opened by customers

  5. 💳 Gift Cards.

Moreover, the below sections enable users to create new orders or charge additional upsell orders for customers while on a call with them: