The Customer Experience can be handled by using the below sections.
The 👥 Customer Service section, specifically:
The 📧 Ticket Management: to create and reply to customers' emails
The 👥 Customer Lookup: Look for a customer and his/her order(s)
The 🗺️ Address Verification, which enables users to easily spot and take action quickly on any orders that have an incomplete or incorrect shipping address
⌨️ Orders: to look for any order
⚖️ Disputes: to handle any PayPal dispute opened by customers
💳 Gift Cards.
Moreover, the below sections enable users to create new orders or charge additional upsell orders for customers while on a call with them: