Preorder SOP
Quick Info
FE Contact Person | Ngoc Dang/ An Nguyen |
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Project queue | https://dfoglobal.atlassian.net/wiki/spaces/PQP/pages/578125923 |
Document status | DRAFT |
Link Repository | https://docs.google.com/spreadsheets/d/1ImWvdacbbUa55Ze5CRiljKlTm8lc8bMEsvwW9pEq29U/edit#gid=0 |
Pricing | https://drive.google.com/file/d/1Tiwq26Zkj8mqNDAd-Cceq_kffK96VEVF/view |
Site flow | Presale → Interstitial → Checkout with popup upsell → Warranty Upsell → Confirm |
Operational docs | https://dfoglobal.atlassian.net/wiki/spaces/CSP/pages/567935194/IK%2BPre-Order%2BBackend%2BRevamp https://dfoglobal.atlassian.net/wiki/spaces/CSP/pages/622755844 |
Below is checklist of how to build “preorder compliant”
Product in Queue
Top Preorder | IK Gen2, Fever Patrol, RangeXTD, Mobile Klean |
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Preorder in queue (For LeadGen) | The rest in https://dfoglobal.atlassian.net/wiki/spaces/PQP/pages/578125923 |
Leave as Straight Sale | SuperBoost, NeckRelax, TVBuddy Gen1 |
https://dfoglobal.atlassian.net/browse/DFSB-4324
Templates
Presale
Regular high performing presale page with preorder related copy. The deposit is at $14 per unit.
Interstitial
Regular high performing interstitial page with preorder related copy. The deposit is at $14 per unit.
The interstitial page can always be added to the flow after launch, this is not a mandatory for preorder funnel at launch
Checkout
Regular high performing golden-styled checkout page with preorder related copy.
The unit order is: 1-2-3*-4
Price must indicate it’s deposit only. 3 unit is recommended and preselected.
Price Format: Only [discounted price] Deposit
Importance:
Warranty Seal copy: https://www.feverpatrol.com/en/order-res-1.html
Below Order Summary Copy:
XX = Quantity
YY = Total Unit Price
FAQs: Other than product specifics FAQs, these FAQs need to be presented in every preorder funnel
Warranty Upsell
Regular high performing Lifetime Warranty with specific copy
Upsells
Please use regular golden standard for upsells
3 CTA buttons
Reviews at the bottom
Note the preorder copy of: “Deposit Paid Today: $xx“ “We will ship it out to you FREE in the same order. The total amount of $xx.xx after deduction will be charged when the package is ready to ship.”
Confirmation Page
Preorder funnels have their own specific confirmation page, in which such info as the amount of money charged at each installment and the total amount of money charged have to be presented clearly.
Update Warranty to become Normal Charge instead of PreOrder
TnC/PP pages
Copy can be found here:https://drive.google.com/drive/u/0/folders/1Yk3250aVU6Cdfr2HNyFj6miX-BkP20P3
Confirmation Email
Needs to breakdown payment at each installment and total amount charged
Needs to trigger email at each installment in this order
Order confirmation in which states deposit amount and future charges
Payment confirmation at IP confirmation (+ approx. 14 days)
Payment confirmation at Factory confirmation (+ approx. 14days)
Shipment confirmation at shipment, in which states product charges balance (+ xxdays
Billing Model
Each purchase will be split into 4 installments, except for Lifetime Warranty which will charge full price when order made. The 4 installment milestones are:
Order made (deposit)
IPC (intellectual property confirmation, +14days after the order-made day)
Factory Order confirmation (+ 28days after order-made day)
Shipment (product ready to ship)