What is a manual refund?

Owned by Susanna Romanelli (Unlicensed)
Last updated: Jan 23, 2023
1 min read

The manual refund refers to the refund that has been done inside the payment provider Dashboard, and which is not reflected in the CRM order page.

Consequently, users can flag the order and change the order status in CRM, when an order has been manually refunded inside the payment provider dashboard, by using the toggle of the Manual Refund in the Refund tab on the order page.

For more information, please click on the following Helpdesk article: Refunds

 

Go back to the eManage CRM Helpdesk Homepage

& for any more questions or further help, contact support@dfogpc.com