ClipperPro Optimization Plan

BA - Jennie Hang
Split Test Resultshttps://drive.google.com/drive/u/1/folders/1WpiIauStc5IfG86fqFVUpqX3abCgz1Dd
KPI Priority - Profit Per Sale
Split Test Report: https://docs.google.com/document/d/1Vq3HZeBHJZ7bSj2LXRUpzjUSDVwDJymCJTUfCdrWJFE/edit


CURRENT PRIORITIES
PriorityFunnel ClassEverflow Offer IDs and LinksChangeStepsGoalsTicket LinksCompletion StatusDeployment ETAExtra Notes










DraftUpsell
Travel set Vs Luxury Kit

1)https://www.yourgadgetexperts.com/en/special-offer-travel-kit.html

2)https://www.yourgadgetexperts.com/en/special-offer-luxury-kit.html

Increase AOV

STP-162 - Getting issue details... STATUS

STP-129 - Getting issue details... STATUS

Draft

DraftUpsell
Interstitial A/B Sub Section Test
Increase CTR, CVR
Draft
Authority section just underneath the fold repeats, add Safe and Secure shop with confidence
1Alternate Checkout, Plastic EN
Adding a new upsell
Develop an "offer wall" style upsell to determine the highest potential products for upsell development STP-100 - Getting issue details... STATUS PENDING


ST
Multi-Unit UpsellCreate copy: Convince - (Don’t struggle to keep track where you placed your
Clipper Pro nail clippers) Have a pair on your: Nightstand/ Coffee table
/ Washroom / Kitchen / travel

STP-102 - Getting issue details... STATUS waiting for copy from Jeff


ST
Package upsellsCreate: 
  1. Travel Set with Carrying pouch

  2. Groom Kit - minus the Clipper Pro / carrying pouch ( to test if we flip the upsells)


STP-103 - Getting issue details... STATUS waiting for copy from Jeff


ST
Offer WallDesign / client SKU's / Pricing 





ST
Mobile Presale Test updates (1)

a) Reduce content by 40% - Rewrite feature sec tion to focus on benefit related
      to the person in the story

b) Add comparisons chart

c) Split long paragraphs into 1 or 2 sentences

d) Add more journey advancing headlines that lead them to the
    (comparisons chart)

e) Take quotes and make them pop off the page for the user

CVR




ST
Mobile Presale Test update (2)New floating CTA variation. (Floating CTA will show up on the left side of the phone in optimal thumb distance)CVR




ST
Mobile Presale Test updates (3)Increase font size to 20px and link sizes to 24pxCVR




ST
Mobile Presale Test updates (4)Speak to ClipperPro Founder and find out why they made the product (story)CVR
Waiting to hear back from David


ST
Mobile Presale Test updates (5)Add a survey to the thank you page VIA HotJar to find out why the customer purchased the product. (Not a test but collects insights from the customer)CVR
Already Setup


ST
Media Buyer Campaign Tests:1) Remove non-buying mobile devices (ex. Amazon Fire tablet)

2) Test female 18-24 demographic
CVR
Check continued data to determine if all devices not buying.


ST
Upsell Split TestTravel Kit as UpsellAOV STP-162 - Getting issue details... STATUS development completed - https://www.yourgadgetexperts.com/en/special-offer-travel-kit.html


ST
Upsell Split TestLuxury Kit as UpsellAOV STP-129 - Getting issue details... STATUS development completed - https://www.yourgadgetexperts.com/en/special-offer-luxury-kit.html


ST
Upsell Split TestBuy 1 More as UpsellAOV STP-129 - Getting issue details... STATUS development completed - https://www.yourgadgetexperts.com/en/special-offer-extra-clipper.html
Move this to clipperprostore.com Sida Jiang (Unlicensed)

ST
Alternative Upsell Flowbuy1more - luxury kit – confirmation

https://www.yourgadgetexperts.com/en/order-st-plastic-upfl.html?iep=true


Presale
New PresaleCreate new presales copy on older man trying to maintain independenceIncrease CTR Increase CVR


Largest sales coming from men 55-65+ - if this is the case, older men are not buying for their parents/grandparents as caregivers.

Need to create presale about older man needing to maintain independence and still be able to perform the minimal tasks that are essential but have become too difficult to perform.  


Checkout
Popup on checkoutAdd an exit pop on checkout pageIncrease CVR


When people go to exit checkout page, activate popup "Don't Forget you still have items left in your cart...save an extra XX off your purchase by clicking here"

Checkout
Add Security/Trust Badges to checkout pageAdd statement "100% Safe & Secure) with security/trust badgesIncrease CVR


13% of people abandon cart over payment security issues. Clearly state (100% safe and secure) with security/trust badges and SSL certificates on right hand side above payment options.

Checkout
Add thumbnail images by quantity options
Increase CVR/AOV


Small image thumbnail beside each quantity option (1 clipper, 2 clippers, 3 clippers) - 1 clipper quantity beside image with 1 clipper in it, etc

Checkout
Total price of purchase
  1. Add a total price of purchase based on the quantity selected, shipping and taxes
  2. Underneath this show how much the customer is saving based on quantity selection
Increase CVR/AOV


People are always worried of about hidden costs and love to see how much they will save. Show the total exact amount they will pay so no hidden costs and the amount saved when they have selected their option underneath

Your Total is:  $95

     (You saved $116)


Checkout
Estimated Date Of Delivery
  1. (Order Today and Your Estimated Arrive will be <Date>)
Increase CVR


taken from Amazon checkout and an option others are beginning to adopt

Checkout
No Hidden FeesState at top of checkout page "Free Shipping | No Tax | Free Returns"Increase CVR


People worry about hidden fees, this is us overcoming those objections

Checkout
LiveChat Customer SupportProvide Live online support to answers customer's questions on checkout pageIncrease CVR/AOV


  1. we already have a customer service department, add a livechat function that can be manned to answer questions that might be confusing to some customers quickly and easily. https://www.livechatinc.com
  2. *(Only on checkout page)*

Checkout
Return PolicyTest a variety of different lengths of return policies on the checkout page 30, 60, 90, 365Increase CVR




Checkout
Split Test Existing checkout pages
Increase CVR


Control:

https://www.yourgadgetexperts.com/en/order-st-plastic.html - 1.33% CVR

Variant: https://www.shopclipperpro.com/en/order-list-metal.html - 1.91% CVR


Checkout
Additional Express payment optionsAt the top of checkout page provide "Express checkout options"Increase CVR


  1. Amazonpay
  2. Googlepay
  3. Applepay

People feel more comfortable not having to fill out information and easier to just pay within a system they are already a part of. Also piggybacking the credibility of these big companies


ST
Alternative Upsell VariationsNeck, Back, Sock and Knee alternative Upsells 
STP-209 - Getting issue details... STATUS

Links:
Neck Upsell - https://www.yourgadgetexperts.com/en/special-offer-neck.html
Back Upsell - https://www.yourgadgetexperts.com/en/special-offer-back.html
Sock Upsell - https://www.yourgadgetexperts.com/en/special-offer-kompress-sock.html
Knee Upsell - https://www.yourgadgetexperts.com/en/special-offer-knee.html

ST
Interstitial Page Variationshort index version with video
STP-257 - Getting issue details... STATUS

https://www.yourgadgetexperts.com/en/index-plastic-comments.html

ST
Exit PopFree Gift Exit Pop - (giving away a free pair of acupressure insoles with order)
STP-282 - Getting issue details... STATUS


ST
UpsellNail File upsell page
STP-283 - Getting issue details... STATUS


COMPLETED RESULTS
PriorityFunnel ClassEverflow Offer IDs and LinksChangeStepsGoalsTicket LinksCompletion StatusDeployment ETAExtra Notes



Delayed Mini Test
  1. Control https://www.yourgadgetexperts.com/en/special-offer-mini-plastic.html
  2. Variant https://www.yourgadgetexperts.com/en/special-offer-extra-clipper.html
Increase AOV


  1. Control has a variety of images displaying clipperpro with no description under images
  2. New buyer discount: with descriptor explain why would need an extra clipper

No statistical difference between control and variation. Test terminated.

VariantSalesUpsell TakesCVR
Control99015315.45%
Variation100216416.37%



ST
Offer Wall
CVR AOV
Done

Control: https://www.yourgadgetexperts.com/en/special-offer-manicure-travel-set.html

Variant: https://www.yourgadgetexperts.com/en/special-offer-wall.html

Results:

Aging Cream41.02%
Compression Sock41.02%
Foam Nail File102.54%
Insole20.51%
Scissors30.76%
Tweezers20.51%

STExit Pop Offer

Create new order page URLs with new exit pop offers

  1.  Save $5 dollars
  2. Buy 2 get 1 free

STP-99 - Getting issue details... STATUS

https://dfoglobal.invisionapp.com/share/6YTR79IMPHR#/screens

Client requested the close of test early. No statistical significance to determine results.


Alternate Checkout, Plastic EN1869Upsell A/B Test
  1. Change Manicure Set wording to Grooming Kit 
conversions
Done
0 conversions for both the control & variant. Test is a failure for both, must find a new upsell offer or completely rewrite existing offer
1Alternate Checkout, Plastic EN
Pricing Variations


  1. Test higher price points of 33.99 and 36.99 in price sensitivity testing, and higher cost of shipping bump of $1 (including to higher units). ETA 3 days development. Will impact CVR and increase media buying CPA (available here, PRC1, PRC2, HC Ship)
  2. Get links to Tim

Find price sensitivity/CPA ratio that's ideal for everyone

STP-89 - Getting issue details... STATUS

STP-98 - Getting issue details... STATUS

DONE - Successful test results


Jennie Hang (Unlicensed) this test has concluded successfully, the shipping variation has been determined the winner. Please make sure for the "Alternate" Checkout Funnel for the ST and Affiliate offers, that the order-ship is now the default order page. Confirm here when done, ty.


ShopClipperpro link has been replaced.

Clipperprostore and YourGadgetExpert links are pending

DFSB-3351 - Getting issue details... STATUS


Alternate Checkout, Plastic EN
Exit Pop Page Variations
  1. Exit Pop Testing – decrease exit pop price to $5 discount, test buy 2 get 1 free. Will impact CVR and increase media buying CPA
Find good option for AOV and CVR tradeoff

STP-89 - Getting issue details... STATUS

STP-99 - Getting issue details... STATUS

DONE

Sent to Tim

Sept 10th

$5 OFF EP: https://www.shopclipperpro.com/en/order-st-plastic-b.html?iep=true

B2G1 EP: https://www.shopclipperpro.com/en/order-st-plastic.html?iep=true 

$10 OFF EP: https://www.shopclipperpro.com/en/order-st-plastic-a.html?iep=true